Training and Development

The Art of Selling with C.L.A.S.S - “The Salesperson of the Future”

“The Art of Selling with C.L.A.S.S” features a two days seminar, encompassing sales strategies that cover selling concepts and skills with regard to the changing dimensions of social styles. It provides a method for identifying social styles of buyers and the buying process, managing tension during the selling process, and adapting to the behaviour of buyers. Successful selling depends on a great deal more than simply providing a good product or service. “The Salesperson of the Future” assists salespeople at all levels to understand all phases of a sales situation, including factors that make the difference between one-time sales and loyal clients, and what really motivates a buyer’s decision. Participants improve their abilities in the following areas:

•Effectively managing the buying process
•The power of an effective approach
•Overcoming and avoiding personal sales plateaus
•Interpersonal & communication skills - building rapport
•Listening skills - discovering what motivates the client
•Enjoying the selling process
•Increasing closing ratio - Asking for the sale
•Customer Service - Repeat / Add-on selling

The Art of Selling With CL.A.S.S…
A total quality leadership in Customer Service

Exclusively and carefully planned for the shopping centre & retail industry, the “ Art Of Selling With C.L.A.S.S.” program is a two day in-depth hands-on workshop that focus on how to prepare for the “brand new” clientele through exceptional (only one of its kind) clientele service focused methods and tactics that you would never have to accuse the economy.

You will realize that the competition is a gift that can be used as a spring board to enhance your performance. Your employees will realize that “satisfying the customer” just like the competition is no longer the only requirement: the “Brand New” customer needs to be amazed! Lets DESIGN a milieu where each of your employees becomes a Total Quality Customer Service Leader!

The mastery of the principles of this unique program will increase your sales by at least 15%! It is where the Business of Science meets the Science of Business. Participants will be able to identify their own paradigms to uncover and achieve sales opportunities beyond their pre-imposed limits.

This is a perfect and model- program for all professionals dealing with customers especially for individuals handling Customer Service, Retail Sales, Hospitality, Financial and Medical Services, Information Desks, etc.

Course Overview

Please contact us for more detailed course outlines.

The Art of Selling with C.L.A.S.S -“The Salesperson of the Future”: (2 Days)

The best Sales and Productivity program of the millennium. Every single principle will increase your sales productivity by at least 15%. A Total Quality Leadership in Customer Service.

Selection Interviewing & The Art of Recruiting at No Cost (2 Days)

Recruiting is not a gamble… Arm yourself with the latest concepts, tactics, and techniques form the front lines of recruiting.

Total Quality Leadership Skills: “Leadership Management & Ethics to Win”:

Everything you need to know about Leadership and Supervision

COMMUNICATION AND INTERPERSONAL SKILLS - “PERSUASION”, THE LEADER’S ULTIMATE WEAPON:

The jewel in the leadership crown…” Who “Masters the word will master the World “

T3 - TEAMWORK, TALENT, TECHNOLOGY - “A JOURNEY THROUGH TOTAL QUALITY LEADERSHIP”

PERFORMANCE APPRAISALS & EVALUATIONS - “DEALING WITH EMPLOYEE PERFORMANCE PROBLEMS”

The art of assisting employees not only to meet but exceed performance standards.

PLANNING AND TIME MANAGEMENT (PROJECT MANAGEMENT)

The Art of “Do it Right the first time” and achieving more with less…

GOAL GETTING VERSUS GOAL SETTING - “The Map to Success”

“Success Must Be Attracted, Not Pursued”.

EFFECTIVE MEETINGS & PRESENTATIONS

All of the tools you need to effectively present, facilitate and lead a meeting.

CHANGE IN THE WORKPLACE - “Learning to Soar and Managing In a Changing Environment”

The Art of capitalizing on Paradigms

Tuition Fees

Individual Rates

The standard tuition fee for each course is $425.00 per person, per day.

Corporate Team Rates

Advance bookings of two or more participants from the same company qualify for the corporate team rate of $350. per person, per day.